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Isha Couture

Customer Service

    Order Processing 
All orders are processed pending availability and credit card verification. Orders placed on  the weekend will begin processing on the following Monday.

Isha Couture will contact you if the merchandise you have ordered is out of stock or if additional identification is needed for credit card verification.

Most items ordered are processed within 48 hours. Processing times may be longer for certain items, as referenced on an items product page.

All orders process in 1 to 7 business days after payment have processed.

Payments
IshaCouture.com gladly accepts the following forms of payment.

Modify or Cancel Order
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.             

Refused Shipments
If you choose to refuse your shipments from Isha Couture, you will be responsible for a 25%restocking fee, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Isha Couture. This amount will be deducted from your merchandise refund.

Shipping in the United States
Fedex ground delivery is our standard shipping method in the United States. Standard orders are processed the next business day (Monday through Friday, not including holidays), pending card authorization and verification. Orders shipped via standard delivery should arrive within 7-10 business days. Standard delivery is not available to P.O. Boxes. At this time we do not offer international shipping.

Lost Shipments     
Once a order have been shipped and a tracking number is provided, we are not responsible for any losses or stolen packages. We will work with you and the carrier to start a claim and assist with recovering your goods.                                                                                                                                                                                                         

Conditions of Use, Notices and Disclaimers
When you use this website, you are automatically agreeing that both your access to the site and your use of it are:

Copyright
The following elements of this website are the property of Isha Couture and are protected by United States and International copyright laws:

Trademarks
The trademarks of Isha Couture may not be used without written permission. Trademarks include the Isha Couture name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Isha Couture products, services, and programs.

Item availability
We do our best to keep our inventory accurate. Occasionally certain products may sell out before we can fulfill an order. If we are out of stock on an item you have ordered, we will notify you as fast as possible via e-mail or phone. Any changes to your order will be reflected in your order total.

Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technical errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability; additionally, some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause.

Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it. Except as otherwise provided under applicable laws, the owner and  employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No Confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission. By submitting images, descriptions, and other information to Isha Couture, you are providing permission for Isha Couture to use this material in any way.

Applicable law
By visiting this website, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and us or any of our affiliates.

Protecting your Information
As part of our ongoing commitment to ensure that your shopping experience with Isha Couture is protected, Isha Couture will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

Information We Collect
When you shop with Isha Couture you must submit the minimal required information necessary to complete your transaction. This information may include your name, address, telephone number, and email address.

When you use the website in any capacity, such as registering as a customer, participating in one of our promotions or sweepstakes, or purchasing products, we may ask for additional information, including your age, interests, hobbiesand product preferences. Giving us this information is optional and serves the purpose of us being able to provide the most desirable services and products to our customers.

To improve our website, we collect non-personal information about how users navigate through the site. We may share this information with our affiliates or other outside companies.

How We Use the Information We Collect
We use the information we collect for various purposes, including:

Others with Whom We Share Your Information
Personal credit card information is never released to any company outside Isha Couture.

Secure Ordering
Your online credit card transactions are secure with Isha Couture . We use Secure Socket Layers (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area.

Privacy Policy
To achieve our goal of providing the highest quality products and services, we may use information from our interactions with you and other parties interacting with Isha Couture . Because we respect your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

As we continue to develop our website and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most updated information.

Your Choices Regarding Use of the Information We Collect
Email and mail is an 'opt-in' offering of Isha Couture . If you have previously opted into a feature that you no longer wish receive, you can change your preferences in the My Account section of Isha Couture. Alternatively, you can contact customer care and they will be happy to assist you with 'opting-out'.

Please note that some promotions and mailings may be completed in advance of your request to stop sharing information, so you may continue to receive some offers for a short time afterward. We appreciate your patience in giving us time to carry out your request.

Cookies and How We Use Them
A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured server and database.

We use cookies to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to Isha Couture. We use this information to improve our site design, product assortments, customer service, and special promotions.

We may contract with third parties who use cookies to collect information on our behalf or who provide services such as credit card processing, shipping, promotional services or data management. These third parties are prohibited by our contract from sharing that information with anyone other than Isha Couture.

Children's Privacy
The Children's Online Privacy Protection Act took effect on April 21, 2000. It imposes certain requirements on websites directed at children under 13 that collect information on those children, and on websites that knowingly collect information on children under 13.

We do not knowingly collect any personal information from children under the age of 13 on our website.No one under the age of 15 should submit any personal information to Isha Couture without the consent of a parent or guardian.

Links to Other Sites
While visiting Isha Couture, you may follow links to websites operated by our business partners or other third-parties. A link from Isha Couture to a third-party site does not mean that we endorse this website. We do not make any representations or warranties about any website you may access from our website; Third party websites are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other website.

If you provide personal information at a third-party website, you are subject to the privacy policy of the operator of that website and not the Isha Couture privacy policy. We encourage you to read that policy before submitting any personal information.

Online Account Registration
To make online shopping faster and easier, you must register with Isha Couture. As a registered customer, you only have to enter your shipping addresses and billing information and they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online to add, delete, or change information.

If you are using a public computer, we strongly encourage you to log out at the conclusion of your session to maintain the integrity of your account. If you log out, your information will still be stored with us but it will not be accessible to anyone else from that computer.

Emails
Each time you receive an email from Isha Couture, you will be given the opportunity to "opt-out" to stop receiving future emails.

If you choose to "opt-out," we will stop sending you emails. Please note, however, that some email promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request.

Please also note, that if you have chosen to "opt-out", you still may receive emails from us, our affiliates, or shipping services, solely related to your online purchases with Isha Couture.                  

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